Building on the success of the 2016 season, Blackpool Heritage Trust & Blackpool Heritage Tram Tours
now have opportunities for volunteers in the following roles:-
-Tram Crew (Drivers & Conductors)
-Customer Service Team Members
-Depot Tour Guides
As a member of the Tram Crew team, you will be responsible for ensuring that vehicles from the heritage
fleet are operated safely and professionally in passenger service along the 11 miles of the world famous
Blackpool & Fleetwood Tramway. As a Conductor/Guard, you will be of smart appearance, primarily provide
exceptional customer facing service and be responsible for the safety of passengers boarding and alighting
at designated tram stops and for ticket sales and revenue collection on this popular tourist service.
Opportunities also now exist to become a Tram Driver, but please be aware that there is a rigorous
training and testing process and we would expect a serious level of commitment for those successful.
To be considered as a Tram Driver, you must hold a current UK DVLA car licence and be able to pass a
medical assessment to PCV standard. Tram Drivers are also trained and qualified as Conductor/Guards
and will be used for both roles as the business requires. Applications from those holding current
heritage Tram Driving licences at other locations are also very welcome although the application,
training & assessment process and standards will still apply.
Customer Service Team
You may wish to become part of our Customer Service & Depot Tour Guides team. These important
front of house roles can be based at key locations on the Promenade giving information about the heritage
tram service, selling merchandise either on board or at static locations and showing groups of visitors
around our original Tram Depot and workshops amongst other tasks which will be required as the business
grows. The commitment in these roles can be very flexible so even if you only have a spare couple of hours
that you can help out, you will be very welcome and your time appreciated. We can’t say any more officially at
the moment but recruiting into these posts gives a strong hint of the future!
Expressions of interest are invited from those who possess a passion for excellent standards of customer service,
enthusiasm, self motivation and drive that will help the heritage trams team achieve the success in becoming a
world class heritage visitor attraction in Blackpool. If you have some free time and would like to become part of
the volunteer team, please request an application form by emailing your name and full postal address to
email@example.com stating the post(s) in which you are interested.
Recruitment & assessment is an ongoing process with recruitment days approximately every three months.
Training courses commence after each recruitment event.